No surrender!
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Often you see me close my customer at the door but today I decided to show you what happens when a customer has what we call “buyers remorse”.
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The customer I sold two weeks ago decided to cancel his order due to his girlfriend not liking Verizon. Once I learned of the cancel from my general manager Ronald Belluzzi I called my customer back to get him rescheduled.
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Watch how I immediately took the blame for the customer not getting installed and listened to the reason why he cancelled before providing him with a solution.
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Our dreams are not up for negotiations..#LIFEOFACLOSER
